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Frequently Asked Questions


Searching for Items

By entering keyword(s), you may use one or more keywords to define a search using the words: and, or, not as separators.

To narrow a search - Use: and, not.
mountain and river - will provide items that contain both mountains and rivers.
mountain not river - will provide items that contain only mountains without rivers.

To expand a search - Use: or
mountain or river - will provide items that contain either mountains or rivers or both.

You may enter one or more Item IDs to do a search. To search for multiple Item IDs, separate them with commas.

Yes, all users on our site can search for items without being registered.

Below each search result is a link to the Media Request form that allows you to send us a research request.

Lightbox

A lightbox is a private page where you can save items. To create or view a lightbox, you must be a registered user and be signed in. You may save one or several lightboxes so that items may be viewed at a later time by either you, your co-workers, and/or clients. Lightboxes can be saved by the project name you give them and are linked to your registered account.

You can have an unlimited number of lightboxes. However, be aware that if you have thousands of lightboxes it may effect the loading time when dislaying all the lightbox names in a search results page.

You can have an unlimited number of items in a lightbox. However, be aware that if you have thousands of items in a lightbox it may effect the loading time when working with the lightbox in the Lightbox Manager pages.

No. A lightbox can't have duplicate items.

Yes. Each lightbox can have a comment and each item in a lightbox can have a note. To edit comments and notes, you go to the Lightbox Manager page, and from there you use the Advanced Lightbox Manager.

Yes, and it can be done by using the Lightbox Manager page. When you email a lightbox, you can choose to allow the recipient to remove items from your lightbox and to change the comments and notes. The recipient doesn't have to be signed in to view and change your lightbox.

Yes, and it can be done by using the Lightbox Manager page. When you download a lightbox, it'll be saved as a tabbed delimited text file. You can upload the lightbox to the site at any time. You can give the lightbox file to another user, and that user can upload the file to the site in that user's account. Note that you can't download a lightbox from a different site and upload it to this site, and vise versa.

Yes. It can be done by going to the Lightbox Manager page, and from there you use the Arrange Lightbox.


Purchasing Items

The preview page has an Information icon which pops up a window that lists the available download sizes.

Yes. When you begin the checkout process, the security icon on your browser will go from being an "unlocked" icon to a "locked" icon. This means that information you enter such as your credit card type, credit card number, billing address, and phone numbers will be encrypted and secured.

Please contact us directly to arrange payment terms.

If you are a company with tax exempt status, you'll need to contact us directly in order to arrange payment without taxation. Please be prepared to fax supporting documentation that demonstrates your tax exempt status.


Downloading Items

You can download a comp from a preview page. If the page doesn't have a Download Comp link, you can opt to download the comp from the preview item itself.

If you've purchased an item and can't get it to download, then contact us and we'll either correct the problem on our site or arrange another method of delivering the item to you.

The site will still work for you in most cases. However, in order to place orders on this website you'll need to make a secure connection to the website. In order to do this, your firewall must permit traffic on port 443. If you're uncertain on what this means, consult the documentation for your firewall or contact your system administrator.


Licensing Items

Royalty-free items may be used by you multiple times for multiple projects without incurring additional fees. Royalty-free pricing is based on the file size of the product and the number of people entitled to use it, not the specific use. However, the rights granted are non-transferable and are personal to you. This means that if you license a royalty-free item to be used for a project by your client or any other person, they may not use the licensed item separately from that specific project. Royalty-free licenses are always non-exclusive.

All licenses of royalty-free products are subject to our End User License Agreement.

Rights-managed items have a limit to your use depending on several factors such as the specific project, size, distribution, medium, and timeframe. Rights-managed pricing varies with these factors and not the file size of the product. To reuse the item later on or for additional uses, you need to re-license it. Because it can't be used over and over without limits, a Rights Managed item offers you and your clients more chance to illustrate your idea with an item or video that's not widely seen.

All licenses of rights-managed products are subject to our End User License Agreement.

Yes, but you may use it for comping only.

No. You're not buying the item outright but rather purchasing a license that grants you specific rights to use the item. Ownership and copyright of all items always resides with us. For purchasing rights beyond the terms, please contact us.

A model release is a written agreement between the photographer and the person being photographed, or the person who owns the property being photographed. Hence, a model release states that the person being photographed has given consent to be photographed. The purpose of it is to protect the photographer from any future lawsuits the person might file for claims such as defamation and/or invasion of privacy.

We clearly mark an item as model released when the photographer supplies us with model release information. We can request a copy of the release from the photographer if you require it. If an item is not marked model released, you may not assume there are any releases for any and all of the people shown in it.

You may not make or permit any alterations, including and without limitation additions, subtractions or adaptations, to any image, except that cropping, and alterations of contrast, brightness and color balance, consistent with reproduction needs, may be made. No image may be used in any way that is defamatory, violates the rights of third parties (including such third parties' rights of copyright, privacy, publicity, or other tangible or intangible property), or is otherwise illegal or obscene. In addition, you may not conjoin an image with any other material that may result in damage to the reputation of the image rights holder.

The photographer retains ownership rights to any item that is licensed through our site.


Managing Orders

You may apply for a House Account. Once approved, you'll be able to make purchases by using your House Account number.

To view your past orders, you use the Past Orders page.

You use the Past Orders page to get to your receipt. From the receipt page, you'll be able to download the item(s).

You can update your contact details by using the Change Profile page.

You can contact us to cancel an order and request a refund, which is subject to our standard license cancellation policy. However, a refund may not be possible if you don't notify us within seven (7) working days of your purchase.



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